These Terms of Service (the 'Terms') constitute a legally binding agreement between you — whether acting personally or on behalf of a veterinary practice, clinic, or other legal entity (collectively, 'you' or the 'Tenant Owner') — and Natural Person-Entrepreneur Serhii Halych (ФОП Галич Сергій Сергійович), doing business as LapaHub ('LapaHub', 'Company', 'we', 'us', or 'our'), a sole proprietorship registered in Ukraine.

These Terms govern your access to and use of Lapa Clinic, a cloud-based veterinary practice management platform available at https://clinic.lapahub.com (the 'Site') and through the Lapa Clinic mobile application (the 'App'), together with all related services, features, and functionality (collectively, the 'Service').

By creating a Tenant, accessing the Service, or authorising others to access the Service on your behalf, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

These Terms are oriented towards business-to-business relationships. Lapa Clinic is designed for professional veterinary organisations and their staff. If you are an individual pet owner looking to manage your pets' health records, please refer to the Lapa consumer application terms instead.

The following capitalised terms have the meanings set out below whenever they appear in these Terms:

• 'Authorized User' means any individual whom the Tenant Owner or a Billing Administrator invites to access and use the Service within a specific Tenant. Authorized Users may include veterinarians, veterinary technicians, administrative staff, and other clinic personnel.
• 'Billing Administrator' means the individual designated as the administrative and financial contact for a Tenant. By default, the Billing Administrator is the Tenant Owner. The Tenant Owner may transfer this role to another Authorized User within the Tenant.
• 'Clinic Data' means all data entered, uploaded, or generated within a Tenant through the use of the Service, including but not limited to patient records, appointment schedules, client contact information, treatment notes, invoices, and inventory data.
• 'Global User Account' means the platform-level account created by an individual upon registration. A single Global User Account may be associated with multiple Tenants — either as the Tenant Owner, a Billing Administrator, or an Authorized User.
• 'LapaHub Ecosystem' means the family of products and services operated by LapaHub, including the Lapa consumer (B2C) application for pet owners, the Lapa Clinic (B2B) platform, and any future related services.
• 'Service' means the Lapa Clinic platform, including the Site, the App, all associated APIs, features, functionality, and documentation made available by LapaHub.
• 'Subscription' means the recurring billing arrangement under which a Tenant accesses the Service, as further described in Section 3.
• 'Tenant' means an isolated organisational workspace provisioned within the Service for a single veterinary practice, clinic, or business entity. Each Tenant has its own segregated data environment, configuration, and user roster.
• 'Tenant Owner' means the individual who creates a Tenant and is responsible for its administration, billing, and compliance. The Tenant Owner holds ultimate authority over the Tenant's configuration, user access, and data.

2.1 Global User Account

To use the Service, you must create a Global User Account by providing accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at legal@lapahub.com if you become aware of any unauthorised use of your account.

A Global User Account exists at the platform level. A single individual may hold one Global User Account and, through that account, participate in multiple Tenants in different capacities — as a Tenant Owner, Billing Administrator, or Authorized User.

2.2 Tenant Creation

Any registered user may create one or more Tenants. By creating a Tenant, you become the Tenant Owner and assume full responsibility for that Tenant, including all billing obligations, data governance, user management, and regulatory compliance associated with the Tenant's operation.

Each Tenant is technically isolated from all other Tenants. Data entered within one Tenant is not accessible to any other Tenant unless explicitly shared through the mechanisms described in Section 7 (Ecosystem Data Linking).

2.3 Eligibility

The Service is intended for use by individuals who are at least 18 years old and who have the legal authority to enter into binding agreements. By creating a Tenant, you represent and warrant that you have the legal capacity and authority to bind the veterinary practice or entity on whose behalf you are acting.

3.1 Tenant-Oriented Billing

Subscriptions are associated with Tenants, not with individual user accounts. The Billing Administrator of each Tenant is responsible for all charges incurred by that Tenant. If the Billing Administrator role has not been reassigned, the Tenant Owner bears this responsibility.

3.2 Usage-Based Pricing

Subscription fees are calculated on a monthly billing cycle and are based on the features, modules, and resources consumed by the Tenant during the preceding billing period. The specific pricing components, tiers, and rates applicable to your Tenant are presented within the Service dashboard and may be updated from time to time with prior notice as described in Section 17.

LapaHub reserves the right to modify its pricing structure. Any pricing changes will take effect at the start of the next billing cycle following reasonable advance notice to the Billing Administrator.

3.3 Payment Terms

All fees are quoted and payable in the currency specified within the Service. Payment is due upon invoice and is processed through the payment methods configured by the Billing Administrator. You authorise LapaHub to charge your designated payment method for all recurring fees.

If payment fails or is overdue, LapaHub may suspend access to the Tenant after providing reasonable notice and an opportunity to remedy the payment failure. Continued non-payment may result in Tenant termination in accordance with Section 15.

3.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying any such taxes associated with your Subscription, except for taxes based on LapaHub's net income.

3.5 No Refunds

Except where required by applicable law, subscription fees are non-refundable. Partial-month usage is not eligible for prorated refunds upon cancellation or termination.

4.1 Inviting Authorized Users

The Tenant Owner (or a user with delegated administrative privileges) may invite individuals to join the Tenant as Authorized Users. Authorized Users access the Tenant through their own Global User Accounts and are subject to the permissions and roles assigned to them within the Tenant.

4.2 Tenant Owner Responsibility

The Tenant Owner is responsible for the actions and conduct of all Authorized Users operating within their Tenant. This includes ensuring that each Authorized User understands and complies with these Terms, any applicable laws, and the Tenant's own internal policies regarding patient data, privacy, and professional ethics.

The Tenant Owner is responsible for promptly revoking access for any Authorized User who leaves the organisation, whose access should be restricted, or who is found to have violated these Terms.

4.3 Authorized User Obligations

Each Authorized User must maintain the confidentiality of their own account credentials and must not share access with any other individual. Authorized Users must use the Service only for legitimate business purposes related to the Tenant's veterinary practice and in accordance with the permissions granted by the Tenant Owner.

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you and your Authorized Users must not:

• Use the Service in any manner that violates applicable local, national, or international laws or regulations, including but not limited to laws governing veterinary practice, data protection, and privacy.
• Attempt to gain unauthorised access to any part of the Service, other users' accounts, or the systems and networks connected to the Service.
• Introduce viruses, malware, or other harmful code into the Service, or engage in any activity that disrupts, damages, or impairs the Service's operation or security.
• Use the Service to store or transmit content that is unlawful, defamatory, obscene, or otherwise objectionable, or that infringes upon the intellectual property or privacy rights of any third party.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service, except to the extent expressly permitted by applicable law.
• Resell, sublicence, or redistribute access to the Service or any part thereof to any third party without the prior written consent of LapaHub.
• Use the Service for purposes unrelated to veterinary practice management, including cryptocurrency mining, bulk data harvesting, or any form of automated data extraction.
• Circumvent or attempt to circumvent any usage limits, access controls, or security measures implemented by LapaHub.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

LapaHub reserves the right to investigate and take appropriate action against any user who, in LapaHub's sole discretion, violates this Acceptable Use Policy, including without limitation suspending or terminating the offending user's access and reporting violations to law enforcement authorities.

6.1 Ownership of Clinic Data

As between LapaHub and the Tenant Owner, all Clinic Data belongs to and remains the property of the Tenant Owner (or the entity they represent). LapaHub acquires no ownership interest in Clinic Data by virtue of its being stored or processed through the Service.

6.2 Data Controller and Data Processor Roles

For the purposes of applicable data protection laws, the Tenant Owner acts as the data controller with respect to the personal data of clients, patients, and other data subjects whose information is processed through the Service on behalf of the Tenant's veterinary practice. LapaHub acts as a data processor, processing personal data solely on the Tenant Owner's documented instructions and for the purpose of providing the Service.

The Tenant Owner is responsible for establishing a lawful basis for the collection and processing of personal data, for informing data subjects about the processing of their data, and for responding to data subject requests in accordance with applicable law.

6.3 Processing Instructions

LapaHub processes Clinic Data only as necessary to provide, maintain, and improve the Service, and in accordance with the Tenant Owner's instructions as documented in these Terms and any applicable order or configuration within the Service. LapaHub will not process Clinic Data for any independent purpose, including marketing, profiling, or sale to third parties.

6.4 Security Measures

LapaHub implements appropriate technical and organisational measures to protect Clinic Data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to, encryption of data in transit and at rest, access controls, regular security assessments, and incident response procedures. LapaHub continually reviews and updates its security practices in line with industry standards.

6.5 Sub-processors

The Tenant Owner acknowledges and agrees that LapaHub may engage third-party sub-processors (such as cloud infrastructure providers, hosting services, and payment processors) to assist in delivering the Service. LapaHub ensures that each sub-processor is bound by data protection obligations no less protective than those set forth in these Terms. LapaHub maintains a list of current sub-processors, which is available upon request, and will notify the Tenant Owner of any material changes to its sub-processor arrangements.

6.6 Data Subject Rights

Data subjects (such as pet owners whose personal information is stored within a Tenant) may exercise their rights — including access, rectification, erasure, restriction of processing, and data portability — by contacting the Tenant Owner directly. The Tenant Owner is responsible for fulfilling such requests. Where a data subject contacts LapaHub directly, LapaHub will forward the request to the relevant Tenant Owner and provide reasonable assistance in responding.

6.7 Data Breach Notification

In the event that LapaHub becomes aware of a security breach affecting Clinic Data, LapaHub will notify the Tenant Owner without undue delay and will provide reasonable information about the nature, scope, and consequences of the breach, as well as the corrective measures taken or proposed. The Tenant Owner is responsible for fulfilling any applicable breach notification obligations towards data subjects and supervisory authorities.

6.8 Aggregated and Anonymised Data

LapaHub may generate and use aggregated, anonymised, or de-identified data derived from the Service's operation for the purposes of improving the Service, conducting research, and producing industry benchmarks. Such data will not identify any individual Tenant, Authorized User, or data subject.

7.1 Owner-Initiated Linking

The LapaHub Ecosystem includes a consumer-facing application (the 'Lapa B2C App') through which pet owners may manage their pets' health records. Pet owners who use the Lapa B2C App may voluntarily initiate a data-linking relationship with one or more Tenants — for example, to share their pet's profile or medical history with a clinic they visit.

Data linking is always initiated by the pet owner through the Lapa B2C App. Tenants cannot initiate or request cross-tenant data access or data linking with pet owners. This design preserves the pet owner's agency and control over their own data.

7.2 Scope of Linked Data Access

When a pet owner shares data with a Tenant through ecosystem data linking, the Tenant receives read-only access to the globally shared data originating from other Tenants or the pet owner's own profile. The Tenant retains full write access only to its own tenant-owned data — that is, records, notes, and files created within its own workspace.

Linked data is presented to the Tenant for informational and clinical context purposes. The Tenant must not copy, extract, or export linked data beyond what is necessary for the treatment and care of the animal within the Tenant's own practice.

7.3 Revocation

Pet owners may revoke data-linking permissions at any time through the Lapa B2C App. Upon revocation, the Tenant's access to the previously linked data will be removed. Data that was independently created by the Tenant within its own workspace is not affected by the revocation.

The Service allows Tenants to upload photographs, documents, and other attachments in connection with patient records, clinical documentation, and practice operations (collectively, 'Uploaded Content'). Uploaded Content is stored in storage environments specific to each Tenant and is subject to the same data isolation and security measures as all other Clinic Data.

Uploaded Content is operational and medical in nature. The Service is not a social media platform, and Uploaded Content is not made publicly available or shared with other Tenants or users unless explicitly shared through the mechanisms described in Section 7.

You represent and warrant that you have the right to upload all content you provide and that such content does not infringe upon the intellectual property, privacy, or other rights of any third party. LapaHub does not claim ownership of Uploaded Content and processes it solely in accordance with Section 6.

The Service may send transactional communications to Authorized Users and, where applicable, to clients of the veterinary practice. These communications are primarily operational in nature and may include appointment reminders, schedule updates, system notifications, billing alerts, and security notices.

The Tenant Owner is responsible for ensuring that any communications sent to clients through the Service comply with applicable laws, including data protection and electronic communications regulations. The Tenant Owner must obtain any necessary consents from clients before using the Service to send them notifications.

LapaHub may also send administrative communications to the Tenant Owner or Billing Administrator regarding account status, billing matters, security incidents, material changes to the Service, or updates to these Terms. These administrative communications are a necessary part of the Service and cannot be opted out of.

10.1 LapaHub's Intellectual Property

The Service, including all software, source code, algorithms, user interface designs, documentation, branding, trademarks, logos, and other materials provided by LapaHub (collectively, the 'LapaHub IP'), is and remains the exclusive property of LapaHub or its licensors. These Terms do not grant you any ownership interest in the LapaHub IP.

10.2 Limited Licence

Subject to your compliance with these Terms, LapaHub grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for the internal business purposes of your veterinary practice. This licence does not include the right to modify, copy, distribute, create derivative works from, publicly display, or otherwise exploit any LapaHub IP.

10.3 Feedback

If you provide LapaHub with suggestions, ideas, enhancement requests, or other feedback regarding the Service ('Feedback'), you grant LapaHub a worldwide, perpetual, irrevocable, royalty-free licence to use, incorporate, modify, and commercialise such Feedback without obligation or compensation to you.

Each party may receive or have access to information that is proprietary or confidential to the other party ('Confidential Information'). Confidential Information includes, but is not limited to, the terms of any commercial agreement between the parties, non-public features of the Service, business plans, pricing information, and any information marked or reasonably understood to be confidential.

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose it to any third party except on a need-to-know basis to employees, contractors, or advisors who are bound by obligations of confidentiality at least as protective as those set forth herein; and (c) use it only for the purposes of exercising rights or fulfilling obligations under these Terms.

Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was already known to the receiving party without restriction prior to disclosure; (iii) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or (iv) is rightfully obtained from a third party without restriction.

Either party may disclose Confidential Information to the extent required by applicable law, regulation, or valid legal process, provided that the disclosing party gives the other party prompt written notice (where legally permitted) and reasonable cooperation to seek protective measures.

LapaHub uses commercially reasonable efforts to maintain the availability and performance of the Service. However, the Service is provided on an 'as available' basis. LapaHub does not guarantee uninterrupted, error-free, or completely secure access to the Service at all times.

The Service may be temporarily unavailable due to scheduled maintenance (for which LapaHub will endeavour to provide advance notice), emergency maintenance, force majeure events, infrastructure provider outages, or other circumstances beyond LapaHub's reasonable control.

LapaHub does not currently offer a formal service level agreement (SLA) with guaranteed uptime percentages or financial credits. If a formal SLA is made available in the future, it will be presented as a separate addendum to these Terms.

You acknowledge that the Service operates on third-party cloud infrastructure and that LapaHub's ability to maintain availability is subject to the performance and reliability of those third-party providers.

13.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, in no event shall LapaHub, its officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, whether arising out of contract, tort (including negligence), strict liability, or any other legal theory, even if LapaHub has been advised of the possibility of such damages.

13.2 Cap on Liability

To the maximum extent permitted by applicable law, LapaHub's total aggregate liability arising out of or relating to these Terms or the use of the Service shall not exceed the total amount of fees actually paid by the Tenant to LapaHub during the twelve (12) months immediately preceding the event giving rise to the claim.

13.3 Disclaimer of Warranties

The Service is provided 'as is' and 'as available', without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. LapaHub does not warrant that the Service will meet your requirements, that it will operate without interruption or errors, or that defects will be corrected.

LapaHub is a software platform provider and does not provide veterinary medical advice. The Service is a management tool and does not substitute for professional veterinary judgement. You are solely responsible for all clinical decisions made using information stored in or accessed through the Service.

You agree to indemnify, defend, and hold harmless LapaHub and its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service or the use of the Service by your Authorized Users; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) any Clinic Data or Uploaded Content processed through your Tenant; or (e) any dispute between you and any third party, including your clients, employees, or contractors.

LapaHub will promptly notify you of any claim subject to indemnification and will provide reasonable cooperation in the defence of such claim. LapaHub reserves the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you.

15.1 Termination by Tenant Owner

The Tenant Owner may terminate a Tenant's Subscription at any time by providing notice through the Service's administrative interface or by contacting LapaHub at legal@lapahub.com. Termination takes effect at the end of the current billing period. The Tenant Owner remains responsible for all fees incurred up to and including the effective date of termination.

15.2 Termination by LapaHub

LapaHub may terminate or suspend a Tenant's access to the Service, in whole or in part, immediately upon written notice if: (a) the Tenant Owner or any Authorized User materially breaches these Terms and fails to cure such breach within fourteen (14) days of receiving notice; (b) the Tenant's payment is overdue by more than thirty (30) days; (c) the Tenant Owner's or any Authorized User's conduct poses a security risk to the Service or other users; or (d) continued provision of the Service becomes commercially impracticable or legally prohibited.

15.3 Effect of Termination

Upon termination, all rights granted to the Tenant Owner and Authorized Users under these Terms will cease. LapaHub will retain Clinic Data for a grace period of thirty (30) days following termination, during which the Tenant Owner may request data export in accordance with Section 16. After the grace period, LapaHub will delete the Tenant's data in accordance with its data retention and deletion policies.

Termination does not affect any rights, obligations, or liabilities that have accrued prior to the effective date of termination. Sections of these Terms that by their nature should survive termination (including but not limited to Sections 6, 10, 11, 13, 14, and 18) will remain in effect.

16.1 Data Export

The Tenant Owner may request an export of Clinic Data at any time during the active Subscription period or within the thirty (30) day grace period following termination. LapaHub will provide data in a commonly used, machine-readable format within a reasonable timeframe. Specific export formats and procedures are described within the Service's documentation.

16.2 Data Deletion

Following the expiration of the data retention grace period described in Section 15.3, or upon the Tenant Owner's explicit written request for immediate deletion, LapaHub will permanently delete the Tenant's Clinic Data and Uploaded Content from its primary systems. Residual copies in encrypted backups will be overwritten in the ordinary course of backup rotation and will not be actively used or accessed.

LapaHub may retain limited metadata (such as billing records and account activity logs) for the periods required by applicable tax, accounting, or regulatory obligations.

LapaHub reserves the right to modify these Terms at any time. If we make material changes, we will notify the Tenant Owner and Billing Administrator by email or through a prominent notice within the Service at least fourteen (14) days before the changes take effect.

Changes that address urgent security vulnerabilities, legal compliance requirements, or bug fixes may take effect immediately upon notice.

Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you may terminate your Subscription in accordance with Section 15.1 before the changes take effect.

LapaHub will maintain an archive of previous versions of these Terms, which will be available upon request.

18.1 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Ukraine, without regard to its conflict of laws principles.

18.2 Dispute Resolution

The parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation. If a dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to the competent courts of Ukraine.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

19.1 Entire Agreement

These Terms, together with any applicable order forms, addenda, or policies incorporated by reference, constitute the entire agreement between you and LapaHub with respect to the Service and supersede all prior or contemporaneous oral or written communications, proposals, and representations.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any right on one occasion shall not be construed as a waiver of that right on any subsequent occasion.

19.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of LapaHub. LapaHub may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

19.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent that such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, infrastructure failures, or internet service disruptions.

19.6 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and LapaHub. Neither party has the authority to bind the other or to incur obligations on the other's behalf.

If you have questions about these Terms or need to contact us regarding your account, Tenant, or any legal matter, please reach out to:

LapaHub
Natural Person-Entrepreneur Serhii Halych (ФОП Галич Сергій Сергійович)
Email: legal@lapahub.com

We aim to respond to all enquiries within five (5) business days.